Corporate Support Centre

"Naham".. The New Virtual Employee at the Ports, Customs and Free Zone Corporation to answer Customers' Inquiries 24/7

Tuesday, December 27, 2022

As part of its efforts to attend to its customers, the Ports, Customs and Free Zone Corporation announced the launch of its virtual employee "Naham", who is concerned with auto-response to all customer inquiries related to the services of the Corporation and its affiliates through a number of digital and smart communication channels. His Excellency Sultan Ahmed bin Sulayem, Chairman of the Ports, Customs and Free Zone Corporation, indicated that the Corporation provides more than 500 services to more than 100,000 customers, both individuals and companies, and is therefore always keen to develop its services and diversify communication channels to meet the needs of customers and achieve their happiness in line with its ambitious approach to develop a new work systems and the adoption of modern and smart tools that meet the directives of our wise leadership in entrepreneurship and the digital transformation of services. Bin Sulayem announced the PCFC’ launching of the virtual employee service “Naham”, which will be available to respond to customers’ inquiries 24/7, in both Arabic and English, through a number of communication channels, including the website and the “WhatsApp” platform associated with PCFC Contact Centre 800990, and the PCFC smartphone app. His Excellency stressed that "Naham" is a special addition to the Corporation’s continuous efforts to enhance its services and develop service delivery channels, and is in line with best practices in the field of customer happiness. "Naham" provides information about the business units at PCFC, the mechanism for applying for services, data on locations and working hours, and other information through the digital auto-chat system. Bin Sulayem indicated that the Corporation is constantly seeking to explore the future global opportunities of the Emirate by establishing long-term relationships with its customers, based on the efforts made to provide all the necessary facilities for them, simplify procedures, meet their needs and reach them with modern technologies around the clock, in a step to make them happy and excel in their service and build partnerships with them, as part of its endeavors to achieve its strategic directions and goals aimed at providing a distinguished experience for the customer through innovative solutions that contribute to ensuring sustainable business activities.