An Electronic Linkage between "Trakhees" and "Dubai Residency" for Issuing, Renewing and Cancelling Residencies

Wednesday, March 02, 2022

The Department of Planning and Development – Trakhees, of the Ports, Customs and Free Zone Corporation, has announced its success in achieving a paradigm shift in terms of upgrading the level of government services it provides to its customers, through the process of electronic linkage with the Federal Authority for Identity & citizenship represented by the General Directorate of Residency and Foreigners Affairs in Dubai. Eng. Abdulla Belhoul, CEO of The Department of Planning and Development – Trakhees, has welcomed the cooperation and coordination between the two parties, explaining that the process of electronic linking with the General Directorate of Residency and Foreigners Affairs in Dubai, is part of Trakhees’ efforts to document the partnership relations and fruitful cooperation with the corporation's strategic partners, by strengthening aspects related to facilitating and developing procedures and services that will raise the levels of satisfaction and customers happiness, in accordance with the directions of our wise leadership. He pointed out that the process of the linkage consisted of services related to the issuance of new residencies, renewal and cancellation of residences, and issuance of certificates of entry and exit, pointing out that the Department of Planning and Development – Trakhees is keen to achieve the highest rates of satisfaction and customer happiness, and to create a stimulating and flexible working environment for businesses that meets the investment trends in the emirate. He confirmed that the electronic linkage process will contribute to supporting the accurate and efficient exchange of information and data between the two systems, contributing to improving the quality of services and the speed of transaction completion, while at the same time accelerating performance and supporting the government's digital objectives in making Dubai a global digital capital. About the advantages, the CEO of Trakhees added that the process of the electronic linkage between the two systems provided many features and characteristics that are flexible with a focus on effectiveness and careful follow-up of procedures, which contribute to a qualitative leap that will delight customers and meet their aspirations, praising the pivotal role played by this electronic linkage in integration and tight coordination, providing smart and complex channels to provide an integrated system of diverse services, as well as reducing the operational expenses of printing papers and other features. For his part, Lieutenant Colonel, Exp Khalid BinMediya Al Falasi, Assistant General of Smart Services, said that the Residency of Dubai is keen to provide the best services to customers, adding: "Our goal of this cooperation is to achieve the guidance of our wise leadership and its aspirations to be the UAE at the forefront of providing innovative services," pointing out that the position reached by the UAE in general and the Emirate of Dubai in particular, came as a result of the efforts of the leadership that has set its sights on the advancement of the country and the citizen through the launch of projects, initiatives and programs, which aim to enhance the quality and well-being of the community.